What is your return policy?
If you wish to return merchandise for whatever reason, you must send a request to firstname.lastname@example.org within 3 BUSINESS DAYS of receiving the package, according to the tracking number. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.
Your return request email must include:
- Order number
- Style number: Quantity & Color
- Reason for return
- Photos of the merchandise you wish to return
Once your request has been approved, a Stitchbin representative will email a Return Merchandise Authorization form. You must fill this form out completely and include in the returned merchandise box.
Merchandise must be shipped back within 2 DAYS of receiving approval from a Stitchbin representative. If you do not ship within the 2 day period, your return will be cancelled. ABSOLUTELY NO EXCEPTIONS WILL BE MADE.
ALL RETURNED MERCHANDISE WILL BE GIVEN AS STORE CREDIT.
Merchandise must be unworn and in original packaging.
There is a 20% restocking fee for all non-defective returned merchandise. Customer is responsible for shipping charges to return merchandise. Refund for non-defective merchandise will be made with store credit.
Shipping fees to return defective merchandise will be reimbursed ONLY if sent via GROUND shipping. We will not be responsible for any returned shipping fees if sent via any other method besides GROUND. Refund for defective merchandise will be made with store credit.